Privacy Policy

1. Who we are and how to reach us

The controller of the personal information described in this policy is ABILYZ FERNANDEZ LLC, a company with its principal place of business at 640 Iris Rd, Casselberry - 32707-5039, United States (US). The business is an iris cutting shed and seasonal garden design studio serving residential yards in Central Florida. The website address is www.abilyzfernandez.buzz.

For any question about this policy, about the information we hold, or about a privacy request, you may write to the postal address above, send email to contact@abilyzfernandez.buzz, or call +19862405119. We answer privacy requests in the order they arrive and aim to respond within thirty days. Please include enough detail for us to identify the records you are asking about, such as the email address you used when you first contacted the shed.

The developer and operator responsible for this website and for its data practices is Abilyz Fernandez. This Policy for Privacy, together with the published Terms of Service, forms the complete set of public website rules for ABILYZ FERNANDEZ LLC.

2. Scope of this policy

This policy covers personal information collected through the website, through email and telephone conversations, through in person visits to a client yard, and through the written records kept at the cutting shed. It does not cover information collected by third party websites that you may reach from a link on this site, nor does it cover information that a neighbor, landlord, or property manager may hold about you independently of the company.

The policy applies to all visitors, including people who only read pages without submitting anything, people who send an inquiry through the contact form, clients with active service agreements, suppliers who provide plant stock or materials, and applicants who ask about working at the shed. Where a separate written service agreement contains privacy terms, those terms apply to the extent they are more specific than this policy, and this policy continues to govern the website itself.

If you are contacting the shed on behalf of another person, such as a family member or a tenant of a property you manage, you confirm that you have the authority to share their information with us for the purpose of arranging garden service.

3. Information you give us directly

Most of the information we hold comes directly from you. When you use the contact form, send email, call the shed, or meet a member of the company at your property, you may provide a name, an email address, a telephone number, a street address, a description of your yard, dates that matter for an event, and any other detail you choose to include in a message.

For active clients we also record practical service details such as the location of beds, the type of irrigation in place, gate codes or access instructions that you choose to share, the preferences you express about color and planting style, and a written log of each visit. The visit log records what was cut, divided, planted, removed, or replaced, together with the date of the visit. It does not record unrelated personal matters.

If you send photographs of your yard, we store them with your client record so the bench can compare conditions across visits. If you ask us to avoid photographing a particular part of the property, we note that request and honor it. We do not ask for sensitive information such as government identification numbers, financial account numbers, health data, or precise location records beyond the service address, and we ask that you do not include such information in a general inquiry message.

4. Information collected automatically

Like most websites, this site may receive limited technical information when you visit, including the type of browser and device you use, the general region from which a request originates, the page you requested, and the date and time of the request. This information is produced by the web server and the hosting infrastructure that delivers the pages. It is used to keep the site available, secure, and reasonably fast.

We do not use this technical information to identify individual visitors, and we do not combine it with the information you submit through the contact form. Server logs are retained for a short operational period and then discarded or overwritten. If a security incident occurs, such as repeated malicious requests, we may retain the relevant log entries for longer so that the incident can be investigated and reported where required.

The site does not run a customer relationship tracker across pages, does not embed social media pixels, and does not attempt to follow you to other websites after you leave.

5. Cookies and similar technologies

This website is built as a simple set of static pages and does not set advertising cookies, does not set cross site tracking cookies, and does not use a consent banner because it does not deploy optional tracking technology. Your browser may store ordinary technical data such as cached page files, which helps pages load faster on a repeat visit. You can clear cached files at any time through your browser settings.

If a hosting provider or infrastructure service used to deliver the site sets a strictly necessary cookie for security or load balancing, that cookie is used only to serve the request and is not used for profiling, advertising, or resale. We do not control the cookie settings of third party sites that you may reach from a link, and we encourage you to read their policies before sharing information with them.

You may set your browser to refuse cookies or to warn you before they are stored. Refusing cookies will not prevent you from reading any page on this site, because the content does not depend on cookie storage to display.

6. How we use personal information

We use personal information for the practical purposes of running the shed and serving clients. These purposes include answering inquiries, scheduling surveys and service visits, preparing a planting plan, ordering plant stock and materials, delivering cut blooms, sending service notes and invoices, keeping an accurate record of work performed, and following up on a job to confirm that it was completed to the agreed standard.

We also use contact details to tell an existing client about a change in the bloom calendar, a rescheduled visit, a spare division that becomes available, or a safety matter such as storm damage at a property we serve. We do not send unrelated marketing messages, we do not rent a mailing list, and we do not place anyone on a promotional sequence because they submitted a single inquiry.

Finally, we use information to meet ordinary business obligations, such as keeping accounting records, responding to a lawful request from a public authority, resolving a dispute, or defending the company in a legal proceeding. When we use information for one of these obligations, we limit the use to what the obligation actually requires.

7. Legal bases for processing

Where data protection law requires a legal basis for processing, ABILYZ FERNANDEZ LLC relies on one or more of the following. First, performance of a contract or steps taken at your request before a contract, which covers the work of arranging and delivering garden services. Second, legitimate interests of the company in operating a small business, keeping records, securing the website, and communicating with clients in a reasonable way, balanced against your rights and expectations.

Third, consent, where you have clearly given it, for example when you agree that a photograph of a finished bed may be kept in the client record or when you ask to be contacted about spare divisions. You may withdraw consent at any time by writing to contact@abilyzfernandez.buzz, and withdrawal does not affect processing that already took place on the basis of consent.

Fourth, compliance with a legal obligation, including tax, accounting, and record keeping duties that apply to a company doing business in the United States. We do not rely on consent as a basis for processing that is necessary to deliver a service you have asked us to perform, because withdrawing consent in that situation would make delivery impossible.

8. Sharing information with service providers

We share personal information only with service providers who help the company operate, and only to the extent needed for the task they perform. These providers may include a web hosting company that delivers this website, an email provider that handles messages sent to the company address, a telephone service that carries calls, an accounting or bookkeeping service, a payment processor where card payment is agreed, and a local supplier that delivers plant stock to a client address.

Each provider is expected to handle information only for the purpose for which it was engaged and to keep it confidential. We choose providers with ordinary commercial security practices and we do not authorize any provider to use client information for its own advertising. Where a provider is located outside the United States, information may be processed in that country, and we take reasonable steps to confirm that the provider is subject to contractual or legal protections consistent with this policy.

We may also disclose information if we are required to do so by law, by a valid court order, or by a public authority acting within its powers, or if disclosure is necessary to protect the safety of a person, to prevent fraud, or to establish or defend a legal claim. We do not sell personal information, we do not trade it for advertising value, and we do not share it with data brokers.

9. Payments and financial data

Where a client pays by card, payment is handled by a payment processor, and the company does not store full card numbers on its own systems. The processor receives the information needed to complete the transaction and is responsible for securing card data under its own obligations and industry standards. The company may receive a confirmation that a payment succeeded, a partial card reference for reconciliation, and the billing details the client chooses to provide.

For payments made by check or bank transfer, the company keeps the ordinary accounting record needed to reconcile the payment and to meet tax and bookkeeping duties. These records may include a name, a payment date, an amount, and a reference number. They do not include full bank account details beyond what appears on a check or a transfer confirmation that the client has already sent.

Invoices and receipts are sent to the email address or postal address the client provides. If you believe a payment record contains information that is no longer accurate, write to contact@abilyzfernandez.buzz and we will correct the record where the law allows.

10. Photographs and property access

The company may take photographs of a yard before, during, and after work so that the client record shows what changed and so that the bench can compare conditions across visits. Photographs are kept in the client record and are not published on this website, in advertising, or on social media without a separate written agreement. If a photograph happens to include a person, a vehicle plate, or an interior view through a window, we avoid using that image except as an internal record and we remove or crop it on request.

To perform garden work we need reasonable access to the beds, water, and any outdoor power point agreed in advance. Access instructions such as a gate code are recorded only for the purpose of the service and are deleted or returned when the service ends, unless a client asks us to keep them for a continuing route. We do not enter a dwelling or a locked structure unless access has been explicitly agreed for that visit.

If a property has a camera system, we understand that the client may record the visit. We ask only that recordings of company staff are not published or used for a purpose unrelated to the property itself.

11. How long we keep information

We keep personal information only as long as it serves a practical purpose or a legal requirement. Inquiry messages that do not lead to a service are normally kept for up to twenty four months so that a returning visitor does not have to explain the yard again, and then deleted or archived in a minimal form. Client records for active services are kept for the duration of the relationship.

After a service ends, we keep the core client record, the visit log, invoices, and payment confirmations for the period required by tax and accounting rules, which is generally several years. Photographs and access instructions are deleted sooner unless the client asks us to keep them for a future season. Server logs are kept for a short operational period as described earlier.

If you ask us to delete information and no legal obligation requires us to keep it, we will delete it within a reasonable period and confirm that the deletion has been completed. Where a legal obligation prevents deletion, we will explain which records must remain and why, and we will restrict their use to the purpose that requires retention.

12. How we protect information

We protect personal information with ordinary and reasonable safeguards suited to a small business. These include limiting access to client records to the people who need them to perform the work, keeping paper records in a locked location at the shed, using password protected accounts for email and accounting systems, and keeping software and devices updated. Where a provider handles information on our behalf, we rely on that provider to maintain its own security controls.

No method of storage or transmission is perfectly secure, and we cannot promise that an incident will never occur. If a breach affects personal information and creates a risk to the people concerned, we will investigate promptly, take steps to contain the incident, notify affected people and any authority where the law requires, and explain what happened in plain language.

If you suspect that a message claiming to be from ABILYZ FERNANDEZ LLC is not genuine, do not reply to it or open an attachment. Contact the shed directly at contact@abilyzfernandez.buzz or +19862405119 and we will confirm whether the message came from us.

13. Your privacy rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, to ask for a correction if it is inaccurate, to ask for deletion where there is no overriding legal obligation to keep it, to ask us to restrict or object to certain processing, and to receive a copy of information you provided in a portable format. You may also have the right to withdraw consent where processing is based on consent.

To exercise a right, write to contact@abilyzfernandez.buzz with the subject line Privacy Request, or send a letter to ABILYZ FERNANDEZ LLC, 640 Iris Rd, Casselberry - 32707-5039, United States (US). We may ask for information that helps us confirm your identity before acting, so that we do not disclose a client record to the wrong person. We will not charge a fee for a reasonable request.

If you are not satisfied with our response, you may have the right to complain to a data protection authority in your region. We would appreciate the chance to resolve the matter directly first, so please contact us before filing a complaint.

14. Privacy for Children

This website and the garden services of ABILYZ FERNANDEZ LLC are intended for adults. We do not knowingly collect personal information from children under the age of thirteen, and we do not design any part of the site to attract children. A child may of course be present at a family property where we work, but the company does not create a record about a child.

If you believe that a child has sent personal information to the shed through the website or by email, contact us at contact@abilyzfernandez.buzz and we will delete the information promptly. If a parent or guardian would like to arrange garden service for a family property, the arrangement should be made by the adult, who provides the contact details and access instructions.

15. Email and message communications

When you send a message to the shed, we receive it through our email provider and may keep it in the client record so the conversation is available at the next visit. Email is not a perfectly secure channel, so please do not include financial account numbers, government identification numbers, or other highly sensitive data in a message. If a matter requires that kind of detail, call +19862405119 and we will arrange a safer way to share it.

We send service messages such as a visit confirmation, a rescheduled appointment, a delivery note, or an invoice, and we may reply to a question you asked. We do not add people to a promotional list without their agreement, and every promotional message we might send in future would include a simple way to stop receiving it.

We keep an email address until the related client record is deleted. If you want us to stop contacting you by email, say so clearly and we will honor the request, although we may still need to send a legally required notice about a service already in progress.

16. Third party links and services

This website may contain links to services that are not operated by ABILYZ FERNANDEZ LLC, such as a mapping service used to show the location of the shed or a payment page operated by a processor. Once you leave this site, the privacy policy of the other provider governs what that provider collects. We encourage you to read the policy of any site before submitting information to it.

We are not responsible for the content, security, or privacy practices of another operator, and a link from this site does not mean that we endorse every practice of that operator. If you reach a link from this site and believe it is misleading or broken, tell us at contact@abilyzfernandez.buzz and we will review it.

The company also uses ordinary business tools such as an email service and an accounting service, which are described earlier in this policy. Those tools are selected for the practical task they perform and are not used to build advertising profiles of visitors to this website.

17. Changes to this policy

We may update this policy when the way we work changes, when a new service is added, or when the law requires a different disclosure. When we make a change, we update the date shown near the top of the page and publish the revised text here. If a change materially affects how we use information already collected, we will take reasonable steps to tell active clients directly before the change takes effect.

We encourage you to read this policy again when you return to the site after a long absence. The version published here is the version that applies to your use of the website at the time of your visit, and the version in force when a service agreement is signed continues to govern that agreement unless we agree otherwise in writing.

If any part of this policy is found to be unenforceable, the remaining parts continue to apply, and the unenforceable part will be interpreted as closely as possible to the original intent.

18. How to contact us about privacy

For any privacy question, request, or concern, contact ABILYZ FERNANDEZ LLC at 640 Iris Rd, Casselberry - 32707-5039, United States (US), by email at contact@abilyzfernandez.buzz, or by telephone at +19862405119. Please mark written privacy requests clearly so they reach the right person at the shed.

We take privacy questions seriously because the business depends on the trust of the people whose yards we tend. If something in this policy is unclear, tell us, and we will explain it in plain language. If a request cannot be granted, we will always explain the reason and the alternative that is available.